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Downtown Hospitality Programs

Our hospitality programs are designed to continually engage the public and create fantastic, memorable district experiences.

Hospitable ambassador helping visitor

Empowered to Serve

Ambassadors are not just trained but encouraged to find meaningful ways to improve someone's district experience, whether that's offering an umbrella during the rain or providing directions to a popular restaurant. Some of the hospitality services they provide include:

  • Offering a friendly greeting and assistance.
  • Giving easy-to-follow directions.
  • Providing recommendations on things to see and do.
  • Answering questions.
  • Identifying customer service opportunities, such as carrying packages or holding a door.
Team of Block By Block Ambassadors

Start with the Right People

Since we began providing services to improvement districts, we recognized the importance of selecting not just hard working people, but friendly, engaging people to comprise our ambassador teams. Our motto is “hire for personality and train for skills,” because people with outgoing and caring personalities need only to be equipped with customer service skills and knowledge of the district to become excellent hospitality ambassadors.

Destination: Hospitality

In many of our destination-driven cities we've created hospitality-centered programs. Our programs in places like Baltimore's Inner Harbor, the River Walk in San Antonio, the Third Street Promenade in Santa Monica, and the beach district of Waikiki are all centered on hospitality-related concepts.

Ambassador giving directions

10 Ways to Make Your Downtown Friendlier

Downtown Hospitality Guide cover

Friendly downtowns attract more visitors, residents, businesses and investors. Request our free guide to learn 10 key strategies for making your improvement district friendlier, and in turn, setting the stage for growth and prosperity.

  • The single most important factor in making your district more hospitable
  • Strategies for improving the visibility of your hospitality program
  • Tactics for creating a more pleasant downtown atmosphere

Complete the form on the right to download the tip sheet now.

Downtown Hospitality Guide cover

Download now