Downtown Improvement Blog

Block by Block Receive Cleveland Police Foundation Award

Cleveland Police Foundation Award 2014

The Cleveland Police Foundation awarded Block by Block with the Cleveland Police Foundation Award for their work serving alongside Downtown Cleveland Alliance since 2009. The award was presented at the 3rd Annual Cleveland Police Foundation Gala on November 15, 2014 at the Renaissance Cleveland Hotel Grand Ballroom in Cleveland, OH.

Block by Block and Downtown Cleveland Alliance have worked together to cultivate a culture of ownership with one mission — “To do whatever it takes to positively shape the downtown Cleveland experience through safety and appearance.”

The Cleveland Police Foundation 2014-2015 Annual Program writes, “In 2013, Block by Block removed 509,056 pounds of trash, cleaned 5,950 graffiti sites, resolved 5,929 panhandler issues, safely escorted 3,419 people, and assisted people 50,421 times with directions, answering questions and being exemplary ambassadors for our city.”

“We’re extremely proud of all we’ve accomplished working alongside the Downtown Cleveland Alliance. We couldn’t be more honored to receive this award.” Blair McBride, President of Block by Block said. “It’s been incredible to watch the district grow and evolve, and we look forward to continuing our partnership.”

Block by Block’s district boundaries go north and south from Lakeside to Carnegie and east and west from East 18th to West 10th, covering roughly 105 city blocks. Block by Block employs 79 staff members in Cleveland, including 68 ambassadors, five full-time leaders, one outreach specialist, one training manager, one office administrator, two operations supervisors and two operations managers.

Learn more

Take a closer look at our partnership with Downtown Cleveland Alliance or find us at a neighbor near you.

Ambassadors work to improve appearance and safety in Bethlehem, PA

 

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On September 5, Lehigh University’s President Kevin Clayton and Bethlehem Mayor Robert Donchez announced in a press conference the launch of the new ambassador program in Bethlehem, PA. Since then, the South Side Ambassadors have proven their working knowledge of the area to help both residents and visitors and are acting as a “task force” focusing on safety, cleaning and hospitality services.

Read more at The Brown and White.

Photo courtesy of M. Reilly, B&W Photo.

How do you score on our Downtown Cleaning Checklist?

Downtown Cleaning Checklist

Our downtown cleaning checklist allows you to do a quick audit of your district’s cleanliness, refreshes you with some helpful cleaning ideas and provides strategies for how best to accomplish them.

Sometimes your district booms with so much activity, the little things that help make your district so attractive in the first place get lost. It’s the perfect time to tackle some of these cleaning projects and keep your district looking its best.

How many of these could you check off with confidence?

Remove graffiti

Clean and paint fixtures

Remove gum spots

Power wash surfaces

Remove litter

Plant and prune landscaping

Sweep curbs

Set up pet waste receptacles

Our complete Downtown Cleaning Checklist provides helpful tips and tricks for getting your city in top shape based on examples across the nation, so you can check each of these off with confidence and 100% this list.

Download your cleaning checklist

Download your free Downtown Cleaning Checklist for cleaning ideas and strategies to tackle trouble spots, garnish a fresh, bold look and keep it that way.

Download Now

Life changing experience in Downtown Albuquerque

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The Downtown Action Team in Albuquerque, NM has partnered with the state’s correction department to complete community service projects within the downtown area. This partnership has allowed assistance to keep downtown streets beautiful while promoting employment opportunities and awesome role models to those involved in the state’s probation and parole department.

Read more about this partnership at Albuquerque Business First.

5 tips to improve business safety in your district

Improve Business Safety In Your Downtown District

Don’t let your business stakeholders become targets for criminals. Maximize business safety by encouraging the business owners in your district to follow these safety procedures:

 

Suspicious Persons1. Report suspicious persons.
Be mindful of suspicious persons and those who ask probing questions about security or operating procedures.

 

Backdoor best practices2. Limit backdoor access.
Keep backdoors closed and locked. Install peepholes if possible. Check who it is before opening the backdoor.

 

Secure valuables and devices3. Secure all personal valuables.
Every employee should have a place to lock away valuables. Don’t leave electronic devices used for point-of-sale, such as cellphones or tablets, lying around unattended.

 

Money Handling4. Be safe with money handling.
Lock your safe. Don’t keep large amounts of cash on the premises. Do not openly discuss how much money comes in or how cash and checks are transported for deposit.

 

Document Storage5. Safely store important documents.
Any document with financial information or personal information should be secured out of reach and public view.

 

Learn more

Download our Business Safety Tip Sheet and send it to the businesses in your district so they can learn strategies for keeping their employees, finances and properties secure.

Download Now

How to Make Your Downtown Friendly [Free Guide]

Gain a reputation for being the friendly downtown

Make your downtown friendly and watch the district bloom. The more comfortable and welcome people feel in your district, the more likely they are to not only return again, but to tell others about their great experience.

Change perceptions of your district and become known for your hospitality by following these best practices.

Ambassador Making Downtown Friendly

1. Hire for personality

Ambassadors are the single most important factor in making your improvement district more hospitable.

People with outgoing and caring personalities need only to be equipped with knowledge of the district to become excellent ambassadors.

2. Train to serve many “publics”

Consider the different “publics” your ambassadors will encounter and train them to identify and understand the needs and approach for serving each group.

3. It begins and ends with parking

Because an unfriendly or disinterested parking attendant can ruin a great experience downtown, it is important that parking facility operating companies are committed to achieving the same customer service standards.

Free hospitality guide

Seven more hospitality strategies are included in our hospitality guide. Improve your hospitality experience, make your stakeholders happy, and bring more visitors to your district by implementing these strategies. Make your downtown friendly, and download our hospitality guide to get started today.

Download Now