Block by Block Refines Training from the Ground Up

At Block by Block, innovation drives how we deliver services to our teams and customers nationwide. We recently undertook an initiative to revitalize employee training at every level, from frontline Ambassadors to Regional Vice Presidents, with the addition of a Director of Learning and Development. After an extensive search, longtime Block by Block employee Semu One Bear was selected to fill the new role.

Semu points to a list of topics to be covered during Manager Training.

Over the last 12 years, Semu has held almost every job title we have at Block by Block, including Ambassador, Team Lead, Operations Supervisor, Operations Manager, Regional Director, Regional Vice President and Senior Project Manager, with most of his time spent in California.

With this extensive, boots-on-the-ground industry knowledge, Semu is uniquely qualified to make Block by Block’s state-of-the-art training even better. So, in December, he gave up the California sunshine to come to Louisville, KY, to take on this brand-new training role.

As the public space environment is ever-evolving, we must continually refine how we deliver services in our communities. Semu will assess Block by Block’s current training module portfolio to identify opportunities for updates and address any gaps in training. He will also take over the hands-on training of new managers when they come to Louisville for our monthly Managers Training.

“I am looking forward to hearing from the different groups of folks and getting feedback from them to just keep improving things,” Semu said.

And about that relocation to Louisville, while he hasn’t been loving the winter weather, he says the comparative traffic, local hospitality, vibrant food scene and excitement of this new position have made the move more than worthwhile.

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Semu grew up on Native American lands with parents who were Japanese and Chumash. Learn more about his diverse heritage in this feature we published during Native American Heritage Month.

Semu teaches a new manager at January’s Monthly Manager Training.