The Downtown Ambassador Program, managed by Block by Block, was created as a direct result of the growing downtown area and the needs of the community. The program will provide a direct, accessible connection seven days a week to meet the cleaning and hospitality needs as the district continues to attract new businesses, residents, and visitors.

Ambassadors will proactively engage in services ranging from daily cleaning services like emptying trash, sweeping sidewalks, power washing walkways, and seasonal leaf/snow removal, to hospitality and outreach services including providing directions to visitors, developing relationships with local businesses, and supporting downtown events and programs.

All program ambassadors, whether specializing in cleaning or hospitality, will be trained in providing customer service while observing appropriate physical distancing and safety protocols.

The Downtown Kalamazoo Ambassador Program is supported by the generous financial contributions of several community organizations and entities, including the City of Kalamazoo, Consumers Energy Foundation, Discover Kalamazoo, Harold and Grace Upjohn Foundation, Irving S. Gilmore Foundation, The Jim Gilmore Jr. Foundation, and Metro.