A True Representative of the Block by Block Spirit

Ambassador William Cabey went above and beyond to make one rider’s experience a little easier.

Massachusetts Boston Transit Authority (MBTA) Ambassador William Cabey made such a difference in one rider’s journey that she began scheduling her doctor’s appointments on days she knew he would be working so he could provide her much-needed assistance on and off the train.

William’s work is exactly what being a Block by Block community Ambassador is all about – going above and beyond and making a difference one person at a time. We applaud him for his dedication and are proud to call him part of our Block by Block family.

Here’s his story in his words, with minor edits made for clarity:

When I was regularly working at Charles/MGH Station, I got to know this regular rider who needed assistance with a bridge plate [a device that creates a ramp from the train door onto the platform]. She asked me my name one day, and I gave it to her. She wrote it down, which I found odd, as well as asked me what days I worked there, so I gave her that information as well.

The following week, I assisted her again. She told me that she made her appointments on days that I told her I regularly worked there, as well as wrote something about me on MBTA’s website on how great I was at my job and went above and beyond for her as she traveled from out of the city via commuter rail for her doctor’s appointments at Mass General. She added that she wished all the Ambassadors were like me. Made me feel good to hear that.