Downtown Ambassadors

Downtown Ambassadors create a vibrant downtown community through hospitality and security related services in the district. This friendly Team, wearing bright orange shirts and a DWNTWN baseball cap, is approachable and welcoming.

Wondering where to get a passport, find a business, restaurant, event, or just need a safety walk? A Downtown Ambassador will be nearby to help answer those questions. Ambassadors are trained to provide residents, tourists, employees and business owners with a variety of information and assistance.

The Downtown Ambassadors work cooperatively as additional eyes and ears for the City of Miami Police Department, maintaining a professional relationship with all local law enforcement, code compliance, and other city entities.

The Downtown Ambassadors provide the following services throughout Downtown:

• Directions / Way-Finding / Parking information
• Providing “safe walk” services
• Report incidents, code compliance violations, solid waste, and other concerns to the Miami DDA
• Visiting downtown business owners and managers to share info and report concerns
• Respond to calls concerning specific incidents (suspicious persons, tourists with special needs, graffiti, panhandling, litter) and alerting other responders
• Hospitality services during Miami Heat home games