24 Blocks - 20 Ambassadors - Serving since 2004
Provide Safety Guides to the downtown area. Assist the Pasadena Police Department by "observing and reporting" criminal activity. Provide customer service to all visitors, residents and business workers and owners in specified area. Provide supplemental safety services through vehicle, foot and bicycle patrols.
Provide Safety Officers for three parking garages managed by the Old Pasadena Management District. Duties are similar to the Safety Guides.
Photos and Videos of the Old Pasadena Management District Ambassador Program
Heard on the Street in Pasadena
"Yesterday I lost my car. I had parked in one of the million parking structures, and after getting lost I had no idea where I had parked it. I had walked back and forth to every parking structure for 3 hours in the heat and I was ready to give up and cry....not to mention I felt so stupid.
Your guys helped me search -- they didn't give up on me and they finally found it. All that while keeping my spirits up and being very friendly and professional. And as we where walking around, I watched as they picked up cigarette butts and trash off the streets, and helped where ever they could. These guys are amazing. And I can't tell you how grateful I am for them, honestly they were my heroes!!
I wish I could thank them all personally somehow, so I figured putting in a good word for them is the least I can do. The guys who helped me where [Ambassadors] Manny, Bobby, Manny, Chris and Claudia. Thank you for employing them. You guys make Pasadena that much greater!"
"[Ambassador] Joe was outstanding! A+. We need more people like him!"
"I am writing to commend one of your employees, specifically Mr. Benty P. I drove to the Apple store in Old Town to have my computer repaired. I had to park on the roof of the parking structure on Delancy Street. I have a bad elbow due to bursitis and ulnar nerve damage. Mr. Peter saw me struggling with the heavy box, and immediately offered assistance. He asked where I was going to, and whether or not I would like him to carry the box for me. I assumed he meant just from the garage to the alleyway. I said that would be very nice, as it was not only painful for me to carry the box, but injurious to my elbow to continue carrying it any further. I thanked him for his help when we got out to the alley, but he insisted on carrying the heavy load all the way to the Apple store, a full block and a half away!
He was so kind, so cheery, courteous and helpful, I had to ask for his business card, so that I could call his manager and report to him what a tremendous employee Benty is. It is rare in this day and age to find someone who will go out of their way to help others, and in such a mannerly and professional way."
"During my visit to Old Pasadena I had the privilege of running into a guide while looking for my vehicle inside one of the garages on Raymond Street. The guide was rather sympathetic and immediately started looking for my vehicle with only a slight description. Within five minutes he was able to locate my vehicle and provided me with an escort to my vehicle. Once we arrived I attempted to start my vehicle only to see that it was dead. The guide then provided me with a jump start. AMAZING SERVICE!! This is an amazing program that you have available for us customers. I felt safe and the guide that assisted me was polite, helpful and sincere. Thank you Herbert Torres for assisting me in Old Pasadena!"