Downtown Cleveland Alliance

Cleveland, OH: “I had the unfortunate timing to have an accident in Cleveland, but had at the same time the most amazing experience by the group of people through your organization.

I slid on a turn and got stuck on the highway divider. Within minutes as I was trying to get a grip, two gentlemen came out of nowhere and were there to check if we were okay. They then proceeded to call for help and a tow truck. Before I knew it, a group of four was there to assist us.

I cannot express what that meant and how they turned a scary and frustrating situation into an enjoyable one. My kids said that ended up being the highlight of their day!

They were kind, helpful, professional, funny, and compassionate to the situation. What a great initiative for Cleveland and service for many. It was cold and snowy that morning and they changed my tire, and stayed with us outside talking and laughing (the police office stayed in his warm running car), though they were soaked themselves…

Again, I cannot say thank you enough for this service and those four people who I believe were there for a purpose that AM. Please commend your Ambassadors for the part they played in touching my family and I am sure the service to many others.”

Kimberley M.
Akron, OH

Cleveland, OH: “As I was coming out of Danny’s Deli, your Ambassador picked up my scarf that I had dropped and gave it to me.  I recognized her from other times by her bright smile and friendliness.  You have a great gal on your team, doing good work.”

Roxana M.
Downtown Cleveland employee

Cleveland, OH: "I am on the board for the new Market Improvement District, and it has been great watching our dream come true as your crew took over with the cleaning this week!

But I wanted to pass on to you something very impressive I just watched from my office window for the last 15 minutes. We have had for many months a street person by our Family Dollar Store that is there pretty consistently pan handling. These types of residents of Ohio City are certainly the type that need special attention and understanding. That was why I was so impressed with Block by Block's very humane process for handling these situations with your staff.

So two of your ambassadors were talking to this gentleman, and he was showing a very loud and animated response back. To their credit, they both were very calm, professional and not the least bit antagonistic back to him. Even their body language worked in that direction. I can't tell you how impressed I was, and it left me with a very positive feeling at the end of a long week. I know for sure, now, that we did the right thing hiring Block by Block through DCA.

Please pass on my compliments and a job well done. They stayed until they accomplished their task and the gentleman has moved on. Thanks again!"

Greg P.
Cleveland, OH 

Cleveland, OH: "I wanted to take the time to express to you how much I appreciate the service of Block by Block and the Downtown Cleveland Alliance and especially the time and service of Team Leader Brooks and Zetwat Hughes.  Last night I discovered that my battery was dead at around 6:00.  Zetwat was on West 4th Street and Lakeside and readily called in to get someone to help me jump the car.  He waited with me until Team Leader Brooks arrived and got my car started.  Both of them were very helpful and extremely professional in their assistance.  Please let them both know how much I appreciate what they did to assist me.  The services of Block by Block and the Downtown Cleveland Alliance are a great asset to our city."

Amy H.
Downtown Cleveland employee 

Cleveland, OH: "Last Saturday I met a DCA advocate named Melvin who was cleaning the streets in Ohio City.  I stopped him, introduced myself, and told him how excited I was that they moved to Ohio City and what a great job they have been doing downtown.  I have been living downtown in the Warehouse District for about 3 years now, and I am so grateful to have the DCA protecting and cleaning the city.  I feel so much safer seeing them around, and I truly appreciate all the hard work.  I think it's great that the program has moved across the river, and I look forward to seeing it expand more in the future."

Theresa K.
Ohio City resident