Gain a reputation for being the friendly downtown
Make your downtown friendly and watch the district bloom. The more comfortable and welcome people feel in your district, the more likely they are to not only return again, but to tell others about their great experience.
Change perceptions of your district and become known for your hospitality by following these best practices.
1. Hire for personality
Ambassadors are the single most important factor in making your improvement district more hospitable.
People with outgoing and caring personalities need only to be equipped with knowledge of the district to become excellent ambassadors.
2. Train to serve many “publics”
Consider the different “publics” your ambassadors will encounter and train them to identify and understand the needs and approach for serving each group.
3. It begins and ends with parking
Because an unfriendly or disinterested parking attendant can ruin a great experience downtown, it is important that parking facility operating companies are committed to achieving the same customer service standards.
Free hospitality guide
Seven more hospitality strategies are included in our hospitality guide. Improve your hospitality experience, make your stakeholders happy, and bring more visitors to your district by implementing these strategies. Make your downtown friendly, and download our hospitality guide to get started today.