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Downtown Crossing Makes Its Impression as Friendly and Helpful

Downtown Crossing, part of Boston’s historic downtown, made a big impression on Irish tourists Mike and Brenda O’Brien.

“Our first trip to your lovely city was a revelation to us. The clean & tidy city is so easy to navigate (after a couple of days) and the transportation system is as good as any we have used. The people are friendly and welcoming,” the couple wrote in a letter to the Downtown Boston Business Improvement District, singling out the organization’s paid “ambassadors” as being particularly friendly and helpful.

Rosemarie E. Sansone, president of the private nonprofit Downtown Boston BID, acknowledged that the Downtown rarely received such accolades in recent years. “It was always tired, beleaguered, down-trodden,” she said. “But now there’s great momentum. We want people to know that this place is coming back.”

Read the full story at the Boston Business Journal.