About Block by Block
Experience. Ideas. Technology. Support. Why Block by Block is hands-down
your best choice for improvement district services.
Founded to meet demand
A clean, safe and friendly district sets the stage for growth and prosperity. Block by Block deploys downtown ambassadors - teams of great personalities selected and trained to meet your city's specific needs.
Our improvement district experience, infrastructure and capabilities are unmatched. No two downtowns are alike, so we customize our operations to meet the unique needs of each city we serve. Our operating plans aim to maximize every dollar invested and benefit every stakeholder.
We work directly with your district to deliver first class safety, hospitality and cleaning services.See our cities
President, Block by Block
Blair came to Block by Block in 2004 and previously served as the Executive Vice President, a position he had held since 2007. Within this role he has overseen the development of both the company's infrastructure and customer base. Over the years Blair has worked with numerous business improvement districts during their formation phases, while also providing expertise on countless street level challenges and opportunities faced by existing districts. He has also served on the International Downtown Association's Board of Directors for the last six years.
CEO, SMS Holdings
Keith joined SMS in 1991, quickly rising through the ranks to the company's executive team and position of Chief Operating Officer. Over the years, Keith has also served as President of Service Management Systems and FirstLine Transportation Security. He succeeded company founder, the late William T. Coakley, as CEO in 2004. Prior to joining SMS, Keith was involved in retail store management and consumer product sales. He recently served as Chairman of the Board for the American Heart Association of Middle Tennessee.
- Hard Work
Our Core Values
We commit to doing "Whatever It Takes" to exceed our customers' expectations.
We believe that our core values practiced collectively provide a strong foundation for success.
A member of the SMS Holdings family of companies
Since 1988, SMS Holdings has set the standard for exceptional service, proven processes, and management excellence. This dedication starts with the SMS Holdings executive team whose energy, ambition, and entrepreneurship led them to create a unique approach to providing professionally managed services to large, high-traffic facilities. The approach is simple:
- Recruit and hire the right people to deliver the best in service and quality.
- Create systems and processes that maximize value and service.
- Then, train people to execute the systems through a series of programs that have been praised, by employees and customers alike, as among the most comprehensive, successful training programs in the nation.
Our sister companies
- FirstLine Security - FirstLine provides transportation screening and security services for government agencies at public facilities.
- PrimeFlight - PrimeFlight provides a complete range of services on tarmacs, aboard aircrafts, and around terminals for nearly every U.S. airline in airports across the country.
- Service Management Systems - SMS provides housekeeping and maintenance programs to high-traffic, public facilities.
- ServiceWear Apparel - ServiceWear Apparel distributes high-quality apparel to public agencies and organizations.
Learn more about the services
that could transform